Our Training
We provide a wide range of professional training specifically for businesses in the Hospitality and Tourism Sector
Continuous Improvement Workshop
What is it?
It’s a highly interactive & practical workshop which is the first step to embedding a culture of “Continuous Improvement” in the DNA of your business.
Who is it for?
All Supervisors, Managers, HOD’s, Senior Leaders, General Managers.
What will they learn?
Your managers will learn how to use simple but highly effective lean tools to simplify everyday processes that will make the job easier for their team and themselves. By identifying this “waste” more time can be spent on more “value-adding activities” to enhance the guest experience, generate more sales, conduct training etc…
The workshop culminates in a process mapping exercise where learners map real life processes from their own workplace, waste is identified and a new, more efficient process is created through collaboration with their colleagues.
Each learner will make a “commitment” at the end of the day, they will choose a process challenge in their own workplace where they will use their new continuous improvement skills to optimise.
Labour Forecasting & Scheduling
What is it?
It’s a practical course to help learners find the perfect balance between quality management and labour management. It introduces the learners to the concept of managing payroll by using the productivity metric of "hours per unit".
Who is it for?
All Supervisors, Managers & HOD’s who are responsible for creating rotas, Finance Managers, HR Managers, General Managers.
What will they learn?
Mangers will learn that labour forecasting is very different to revenue forecasting as it requires volume data (occupied rooms, covers, check-in's etc...) as opposed to revenue to accurately schedule labour and create more efficient rotas.
Learners will be introduced to the concept of managing payroll by using the productivity metric of hours per unit. They will learn practical methods to create better rotas which are better aligned with the peaks and troughs of business levels using the 3's: “Right staff in the Right place at the Right time” to service guest demand.
They will learn to use the "forecasting and scheduling cycle" which ensures that a robust methodical approach using data and not just intuition is applied when forecasting, scheduling and monitoring labour utilisation.
5S - Workplace Organisation
What is it?
5S is a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity.
Who is it for?
All Supervisors, Managers, HOD’s, Senior Leaders, General Managers.
What will they learn?
Learners will see how companies around the world have been implementing the 5S methodology for years. Some of the benefits they have realised are improved staff satisfaction, higher quality, reduced cost and safer workplaces.
Learners will be introduced to the concepts, tools, and techniques involved in the practical application of 5S through a series of easy-to-understand modules and exercises.
Your team will learn how applying these steps in their department will “restore order” to an otherwise disorganised and inefficient workspace which causes frustration to staff, inefficient service delivery to guests and higher costs to businesses.
Lean Six Sigma Yellow Belt for Hospitality
What is it?
Our 2-day “Lean Six Sigma Yellow Belt for Hospitality” course is a comprehensive introduction to the proven methodologies of LEAN & Six Sigma and how they can be applied in Hospitality. This is the first time a Lean Six Sigma Yellow Belt course has been specifically developed for the hospitality sector.
Who is it for?
Managers, HOD’s, Senior Leaders, General Managers.
What will they learn?
While building a foundation of understanding and awareness of Lean processes and techniques, managers will learn how to take a more structured approach to project management that is driven by the needs of the customer and underpinned by robust data.
They will learn how the proven Lean and Six Sigma Methodology positively engages the team, reduces waste and inconsistency, provides better service to the guest, boosts productivity, and increases profitability.
Learners will be able to identify and evaluate potential Lean Six Sigma Projects where they can leverage their Lean and Six Sigma toolkit to plan, execute and monitor projects.
On successful completion of the Yellow Belt exam they will receive a “Lean Six Sigma Yellow Belt in Hospitality” certificate which will help them to deliver an effective continuous improvement program to reduce waste and inconsistency in the business.
Continuous Improvement for Executive Leaders
What is it?
This course provides senior leaders insights and practical guidance into what is involved in successfully deploying a lean/continuous improvement strategy in their business.
Who is it for?
Senior Managers responsible for leading change, HR Managers, General Managers, Hospitality group Executives.
What will they learn?
Leaders will learn that a lean/continuous improvement deployment is no different to any change management process. It requires careful thought and planning to ensure success and realistic timelines and milestones need to be put in place.
Leaders will learn what factors they need to consider before embarking on this journey which will positively transform the culture in their business. They will learn that if successful this is a 12 to 18-month process and while there will be many successes there will be setbacks along the way also.
While strategic in nature, the course will include the practical skills to identify, prioritise, mentor and sponsor lean/continuous improvement project teams in their business.
Interested in our training? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
